Frequently Asked Questions (FAQ)

1. What products does Vibe Fixtures sell?

We specialize in premium kitchen and bathroom fixtures — including sinks, tubs, faucets, and accessories — sourced from trusted manufacturers for quality and durability.

2. Where is Vibe Fixtures located?

We’re proudly based in Austin, Texas, and ship our products across the continental United States.

3. How long will it take to process my order?

Orders are typically processed within 1–4 days. You’ll receive a tracking number via email once your order has shipped.

4. How long does shipping take?

Once shipped, Standard orders take about 3–10 days to arrive, and Freight orders take about 5–14 days depending on your location. Tracking details are provided via email as soon as your order leaves our warehouse.

5. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $75 within the U.S.

6. Do you ship internationally?

Currently, we only ship within the Continental United States. We’re working on expanding international shipping in the future.

7. What should I do if my order arrives damaged?

If your item arrives damaged, please contact us immediately at info@vibefixtures.com with your order number and photos of the damage. We’ll assist you in filing a claim or arranging a replacement.

8. Can I change my shipping address after placing an order?

Please contact us within 24 hours of placing your order. Once an order has shipped, we may not be able to change the address.

9. What is your return policy?

We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Some exclusions or restocking fees may apply to specific product categories—please review our full [Return Policy] page for complete details and return instructions.

10. Do you offer warranties on your products?

Yes — many of our products include a manufacturer’s warranty. Warranty terms vary by item; see the product page for details or contact us for assistance.

11. Are installation instructions included?

Most items come with installation guides. You can also contact our team for downloadable PDFs or product specs.

12. Can I track my order?

Yes! Once your order ships, you’ll receive a shipment confirmation email with a tracking link.

13. Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments for your convenience.

14. How do I contact customer service?

You can reach us by email at info@vibefixtures.com or by phone at (855) 334-0003. Our team is available Monday–Friday, 9 AM to 5 PM CST.

15. Why choose Vibe Fixtures?

We’re committed to offering premium fixtures at honest prices, backed by excellent service, fast shipping, and a passion for helping you create beautiful, functional spaces.

Vibe Fixtures

13740 N Highway 183 Ste L2 #492  Austin, TX 78750

Phone: (855) 334-0003
Email: info@vibefixtures.com